
Tel: 01707 649477
077 9262 2608
079 1441 9228
Frequently Asked Questions
What will your cleaner do?
– We can provide a cleaner to perform virtually any domestic task that does not compromise the individual’s integrity or safety.
Do I have to be home when the cleaner comes?
– Most of our customers are not. For security, only the professionals who clean your home have access to the keys. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lock-out charge.
Will you be able to provide me with a temporary cleaner
if my regular cleaner is off sick or on holiday?
– Yes, we will always contact you to arrange temporary
cover should your regular cleaner let us know that she is unable
to come to you for any reason.
Do I need to pay the cleaner extra if I want her to clean at the
weekend?
– No, the rate of pay for the cleaners is the same at all times.What if I need to change the scheduled cleaning?
– Just give us a call 72 hours in advance.
How quick will you provide me a cleaner?
– Normally it takes about 2 days to find you a cleaner but in emergency situations we can provide one during the first 24 hours from booking, some extra charge might be applied.
How many hours minimum should I book?
– Usually we require 2 hours minimum for regular cleaning and 4 hours for One-Off and Spring cleaning.
How much do I need to pay?
– All our rates you can find on the domestic/commercial cleaning web pages.
Does the fee include insurance?
– Yes, the fee includes insurance.
We are covered by:
– Employers’ Liability £10,000,000
– Public Liability £2,000,000
– Fidelity(in the event of theft by a dishonest employee to a third party or the assured) £25,000
– Lock and/or Key Replacement(In the event of losing or replacing a locking device to a third party property) £25,000
– Misuse of Telephones £25,000
– Treatment(In the event of liabilities arising from accidental bodily injury or accidental damage to property caused or arising from any treatment carried out by the insured or their employees) £25,000
If I would like to terminate contract do I need to give you any notice?
Yes. You should give us a written notice 2 weeks in advance.
Can I try your service before signing a contract?
Yes, you can have a trial cleaning session you will have to pay as for One-Off cleaning.
Which way of payment do you accept?
We accept cheque , Direct Debit, BACS and cash. Sorry we are not able to accept debit/credit cards at the moment.
Do I need to pay for registration?
No. There is not a registration fee or any hidden costs; you pay only the amount based on our hourly rate. The only payment we require is £30.00 booking fee which is a deposit and is deducted from the final monthly invoice.
If you have any other questions please feel free to contact us.